WHAT TO EXPECT
UNSURPASSED COURTESY & PROFESSIONALISM
From the time you arrive, you will experience an unsurpassed courtesy and professionalism that Sunnybrook Dental is known for.
We value your time, so we make every effort to make sure you are seen promptly and with minimal waiting. When you make your first appointment, we encourage you to fill out the necessary forms in our patient portal so you don’t have to spend extra time when you arrive. This link will be emailed to you once you are set up as a patient. If you have insurance, we will get your information right away so it’s ready for you when you arrive at our office.
At your first appointment, Dr. Karla Bechtold or Dr. Mindy Stevens will listen to your concerns and perform a careful examination. We will take a set of digital photos and x-rays to evaluate your oral health. After the exam, one of our incredible dentists will review your photos, x-rays and recommended treatment.
All aspects of your proposed treatment will be explained to you, including number of visits, finances and insurance coverage. Our no-pressure approach allows you to ask questions and make decisions based on your needs.
What makes Sunnybrook Dental different from other dental practices in town?
What makes our practice stand out are the people who work here. Their commitment to caring for our patients and their warm personalities create a friendly atmosphere. Unlike the large practices and chain corporate dental clinics that delegate most of the treatment to assistants and have a different clinician provide patient treatment at different appointments, at SBD, every patient is seen by our dentists. Communication is vital to family dental care. We encourage your feedback to make it a 2 way street! If you are unhappy for any reason, tell us: if you like us, tell your friends! We know that our success is 100% dependent of how we treat our patients and manage their care.
What if I need to reschedule an appointment?
If you have a scheduled appointment and need to reschedule that appointment, just give our office a call at 712-274-2338 and we can find a time that works better for you to be seen.
I’ve got a 4-year-old who’s going to need a dentist soon. She’s terrified-do you know how to work with little kids?
Don’t worry, we know how scary a trip to the dentist can seem to a little one. Dr. Bechtold and Dr. Stevens are great with children. We have iPads full of fun games and some great “kid friendly” stations that are sure to help relax your child.
Do you accept referrals?
Yes! In fact, we say “Thank You” in some pretty great ways to those that refer us. Referrals are the biggest compliment a patient can give us and we go out of our way to repay the compliment.
I’m sure there is paperwork I need to file before my 1st appointment. Can I get that done ahead of time?
Yes! Please click on the link in the email you were sent from our office. From there, the forms can be digitally completed and submitted. Existing patients have their own patient portal account and from there they can log in to review treatment plans, account balances, and update health histories. Much of the information will only need to be entered once and will automatically be applied to the other members of your family.
What if I have an emergency?
If you have a dental emergency, just give Sunnybrook Dental a call. If this emergency occurs during business hours, we will get you scheduled to be seen as soon as possible. If the emergency happens on the weekend or after hours, we do have an emergency phone number for our patients; please call 712-274-2338 and follow the instructions.